FAQ

PRODUCT INFORMATION

WHAT ARE THE BENEFITS OF PRESS-ON NAILS?

Unlike mass produced machine press-on nails, Nailcissist 3D Press-On Nails are handmade and feature 3D hand-sculpted designs. Our Nails are crafted from premium grade salon-quality gels, creating press-on nails that are durable, reusable and designed to last.

WHAT ARE 3D PRESS-ON NAILS?

No more long salon visits — VeucciNails take less than 15 minutes to apply and last up to 4 weeks with nail glue or 4 days with sticky tabs. They’re perfect for a low-commitment, high-impact look when you can’t wear nails every day.

Switch up your designs anytime with easy and gentle removal, and no damage to natural nails. With proper care, VeucciNails sets are reusable for life.

HOW LONG DO YOUR PRESS-ONS LAST?

TEMPORARY WEAR: 1 – 3 DAYS (USING STICKY TABS)

LONG-TERM WEAR: 1 – 3 WEEKS (USING NAIL GLUE)

NOTE THAT THESE ESTIMATES CAN VARY DEPENDING ON INDIVIDUAL LIFESTYLE FACTORS AND WHETHER THE CORRECT TECHNIQUE WAS USED DURING APPLICATION.

HOW DO I APPLY PRESS-ON NAILS?

PLEASE FOLLOW THE THREE STEPS BELOW:

STEP 1: PREP YOUR NAILS USING THE CUTICLE TOOL, NAIL FILE AND ALCOHOL WIPE (PROVIDED IN OUR COMPLIMENTARY TOOL KIT)

STEP 2: APPLY YOUR CHOICE OF ADHESIVE

STEP 3: APPLY OUR PRESS-ONS

WE PROVIDE A FULL INSTRUCTIONS GUIDE WITH EVERY ORDER.

HOW DO I REMOVE PRESS-ON NAILS?

THREE SIMPLE STEPS BELOW:

STEP 1: SOAK NAILS FOR 10-15 MINUTES IN A BOWL OF HOT WATER, SOAP AND OIL

STEP 2: GENTLY REMOVE PRESS-ONS WITH THE CUTICLE TOOL (PROVIDED IN OUR COMPLIMENTARY TOOL KIT)

FULL INSTRUCTIONS GUIDE PROVIDED WITH EVERY ORDER.

CAN I REUSE YOUR NAILS?

TIP 1: SAFE NAIL REMOVAL

USE THE CUTICLE TOOL TO GENTLY LIFT THE EDGES OF THE PRESS-ON NAIL.

IF YOU FIND YOU ARE NEEDING TO USE EXCESSIVE FORCE, SOAK THE NAILS FOR LONGER TO ALLOW THE GLUE TO SEPARATE.

MAKE SURE TO NEVER FORCE OR PRY NAILS OFF AS THIS WILL NOT ONLY DAMAGE YOUR NAIL PLATES BUT ALSO THE PRESS-ON NAILS.


TIP 2: REMOVING ADHESIVES

USE THE CUTICLE TOOL AND GENTLY ROLL TO LIFT OFF THE ADHESIVE OFF BOTH YOUR PRESS-ON NAILS AND THE PRESS-ON NAILS THEMSELVES.

IF YOU HAVE USED GLUE, WE RECOMMEND USING AN ELECTRIC NAIL FILE TO REMOVE EXCESS GLUE OFF THE PRESS-ON NAILS.

TAKE EXTRA CARE WITH PRESS-ON NAILS THAT ARE HAVE A TRANSPARENT BASE DURING THIS PROCESS.


TIP 3: NAIL STORAGE

AFTER REMOVAL, PLACE NAILS BACK IN BOX TO BE RUSED LATER.

MAKE SURE NAILS ARE DRY AND FREE OF EXCESS ADHESIVE TO ENSURE YOUR NAILS LAST FOR AS LONG AS POSSIBLE.

SIZING

HOW DO I KNOW WHAT SIZE TO BUY?

A SIZE CHART IS AVAILABLE ONLINE, ALONG WITH INSTRUCTIONS ON HOW TO MEASURE NAILS CORRECTLY.

IF YOU HAVE SIZING QUESTIONS, PLEASE DO NOT HESITATE TO CONTACT OUR TEAM.

I HAVE CLUBBED THUMBS, WHAT DO YOU RECOMMEND?

IF YOU HAVE CLUBBED THUMBS, PLEASE REACH OUT TO OUR TEAM VIA EMAIL ORCONTACT FORM, AND WE CAN ARRANGE FOR EXTRA/REPLACEMENT THUMBS TO BE PURCHASED.

WHAT DO I DO IF I HAVE FLAT NAIL BEDS?

FOR FLAT NAIL BEDS, TRY TO FLATTEN AND ADJUST THE PRESS-ON FOR A BETTER FIT. HEAT THE PRESS-ON USING A HAIR DRYER OR HOT WATER, THEN, WHILE IT IS STILL WARM, GENTLY PRESS DOWN TO FLATTEN THE CURVE.

CUSTOMER CARE

I'VE LOST A NAIL, WHAT DO I DO?

REPLACEMENT NAILS ARE AVAILABLE FOR A FEE OF $6 USD PER FINGER, PLUS SHIPPING. ALTERNATIVELY, REPLACEMENT NAILS CAN BE INCLUDED FREE OF CHARGE WITH A NEW FULL PRICED PURCHASE ON THE WEBSITE.

FOR MORE INFORMATION ON HOW TO ORDER, PLEASE CONTACT US VIA EMAIL OR OUR CONTACT FORM.

HOW CAN I TRACK MY ORDER?

AFTER THE ORDER IS SHIPPED, A CONFIRMATION EMAIL WITH TRACKING INFORMATION WILL BE SENT. THE ORDER'S STATUS CAN BE TRACKED USING THE PROVIDED LINK.

ONCE YOUR ORDER HAS ARRIVED IN YOUR DESTINATION COUNTRY, WE SUGGEST USING YOUR DOMESTIC POSTAL SERVICE TRACKING WEBSITE FOR MORE ACCURATE TRACKING UPDATES.

FOR ANY ISSUES WITH TRACKING, CONTACT support@veuccinails.store.

MY DELIVERY IS TAKING LONGER THAN EXPECTED.

IF A DELIVERY IS TAKING LONGER THAN EXPECTED, CHECK THE TRACKING INFORMATION PROVIDED IN THE SHIPPING CONFIRMATION EMAIL. FOR FURTHER ASSISTANCE, CONTACT YOUR LOCAL POSTAL SERVICE (E.G., USPS, CANADA POST, PARCEL FORCE) AND PROVIDE YOUR TRACKING NUMBER. THEY WILL BE BETTER EQUIPPED TO PROVIDE THE MOST UP-TO-DATE INFORMATION.

I ENTERED MY ADDRESS INCORRECTLY - HOW CAN I FIX THIS?

IF AN INCORRECT ADDRESS WAS ENTERED, CONTACT CUSTOMER SUPPORT IMMEDIATELY VIA EMAIL TO UPDATE THE ADDRESS. IF THE ORDER HAS NOT YET SHIPPED, THE ADDRESS CAN BE CORRECTED.

IF THE ORDER HAS ALREADY SHIPPED, YOUR LOCAL POSTAL SERVICE WILL NEED TO BE CONTACTED TO ADDRESS THE ISSUE.

I HAVE A FAULTY OR INCORRECT ITEM - WHAT DO I DO?

IF A DAMAGED OR INCORRECT ITEM IS RECEIVED,CONTACT CUSTOMER SUPPORT IMMEDIATELY WITH ORDER DETAILS AND PHOTOS OF THE ITEM.

SHIPPING & DELIVERY

DO YOU SHIP WORLDWIDE?

YES, WORLDWIDE SHIPPING IS AVAILABLE BY BOTH STANDARD POSTAL SERVICE AND DHL EXPRESS SHIPPING. FOR MORE INFORMATION CLICKHERE.

DO YOU SHIP TO PO BOXES?

SHIPPING TO PO BOXES IS AVAILABLE FORSTANDARDSHIPPING. ENSURE THAT THE CORRECT PO BOX ADDRESS IS PROVIDED DURING CHECKOUT. DELIVERIES VIA DHL CANNOT BE DELIVERED TO PO BOXES.

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

DOMESTIC (AUSTRALIAN) ORDERS TYPICALLY ARRIVE WITHIN 5-7 BUSINESS DAYS WITH STANDARD SHIPPING OR 2-3 BUSINESS DAYS WITH EXPRESS SHIPPING. INTERNATIONAL ORDERS GENERALLY TAKE 5-15 BUSINESS DAYS, OR 3-5 BUSINESS DAYS VIA DHL EXPRESS, DEPENDING ON THE DESTINATION AND CUSTOMS PROCESSING TIMES.

I ENTERED MY ADDRESS INCORRECTLY - HOW CAN I FIX THIS?

IF AN INCORRECT ADDRESS WAS ENTERED, CONTACT CUSTOMER SUPPORT IMMEDIATELY VIA EMAIL TO UPDATE THE ADDRESS. IF THE ORDER HAS NOT YET SHIPPED, THE ADDRESS CAN BE CORRECTED.

IF THE ORDER HAS ALREADY SHIPPED, YOUR LOCAL POSTAL SERVICE WILL NEED TO BE CONTACTED TO ADDRESS THE ISSUE.

RETURNS

CAN I RETURN AN ITEM FROM MY ORDER?

RETURNS ARE NOT ACCEPTED. FOR ANY ISSUES WITH AN ORDER,CONTACT CUSTOMER SUPPORT VIA EMAIL FOR ASSISTANCE.